Complaints in respect of the handling of your matter, or the conduct of any employee of this firm should be addressed in writing to our independent Investigators Mr David Clegg or Ms Debbie Myerscough of Myerscough & Clegg at 6 Hill Street, Douglas, Isle of Man, IM1 1EF (“the Investigator”).  The Investigator or a member of their team shall investigate your complaint, and inform you of the outcome of any internal investigation within 28 days.

If the Investigator believes a grievance should be with another person or entity, they shall advise the person of this as soon as reasonably practicable.

Once a complaint has been made, the complaint and its grounds shall be reviewed by the Investigator.  The Investigator has the right to speak to and interview any party they deem appropriate and necessary, and shall be given any documents or information they deem necessary from either party.  Once an investigation is complete, the Investigator must record his or her findings formally in writing with the outcome of the investigation being sent to both the employee of Glover Law subject to the complaint, the person who has made the complaint, and Mr Glover.

The Investigator reserves the right to extend the response period of 28 days if necessary, and must inform the person who has made the complaint, the employee concerned, and Mr Glover of this delay in writing with the reasons for such delay.

After the completion of any investigation, the notes and report of the investigation shall be kept by Glover Law for a period of 6 years. If you are dissatisfied with the outcome of your complaint as determined by the Investigator, you may refer any outstanding grievances either to the Isle of Man Law Society at 13 Mount Havelock, Douglas, Isle of Man IM1 2QG (please see www.iomlawsociety.co.im for further details).  Alternatively, you could refer to the Isle of Man Advocates’ Disciplinary Tribunal at The Tribunals Office, Isle of Man Courts of Justice, Deemster’s Walk, Bucks Road, Douglas, Isle of Man (please see the Isle of Man Government’s website for details of the Isle of Man Advocates Disciplinary Tribunal and how to make a complaint).