Who we are
At Glover Law , accessible from https://gloverlaw.im, the privacy of our visitors is one of our main priorities. This Privacy Policy document outlines the types of information that is collected and recorded by Glover Law and how we use it.
Information We Collect
When you visit our website, we may collect the following information:
- Personal identification information (name, email address, phone number, etc.) if voluntarily provided.
- Log Data, such as your IP address, browser type, and pages visited.
- Cookies and usage data to improve the user experience.
How We Use Your Information
We use the information we collect in various ways, including:
- To operate and maintain our website.
- To improve, personalise, and expand our website.
- To understand and analyse how you use our website.
- To communicate with you, including customer service and updates.
- To send promotional emails, if you have opted in.
- To find and prevent fraud.
Cookies
Like any other website, Glover Law uses cookies. These cookies are used to store information, including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is use
Media
Ownership of Images
All images containing our logo are the exclusive property of Glover Law. These images are protected under intellectual property laws and may not be used, copied, reproduced, distributed, or modified without explicit written consent from Glover Law. Any unauthorised use of these images constitutes a violation of our rights and may result in legal action. If you wish to use our images or logo for any purpose, please contact us for permission.
Embedded content from other websites
Any external images used on our website have been credited appropriately with captions that indicate their rightful owners. We make every effort to ensure that proper attribution is provided, reflecting the original creator or source. If you believe that an image has been used without appropriate credit or consent, please contact us immediately so we can address the matter promptly. Unauthorised use of any external images is not endorsed or permitted by Glover Law
Who we share your data with
We do not share any data collected on our website with external companies. All personal information and usage data remain securely stored and are used solely for the purposes outlined in this Privacy Policy. We are committed to protecting your privacy and ensuring that your information is not sold, rented, or disclosed to any third-party entities without your explicit consent. If you have any concerns about data usage, please feel free to contact us directly for clarification.
How long we retain your data
We securely store your information in our email system, which is highly protected to prevent unauthorised access. If you wish to have your data removed, please contact us, and we will ensure that your information is deleted promptly and securely.
What rights you have over your data
As mentioned previously, if you would like to have any data removed, please let us know. We value transparency and strive to build full trust with everyone who uses our website. Your privacy is important to us, and we are committed to maintaining a secure and trustworthy environment for all our user
CLIENT DUE DILIGENCE (“CDD”)
Before we can commence acting for you we are required by law to obtain proof of your identity and address.
We should therefore be grateful if you would immediately provide us with:
- Current photographic ID, ie your recent original passport or original driving licence or another original form of photographic ID
- One current proof of address (i.e. not more than 3 months old). These can be either a phone bill (not a mobile), gas bill, electricity bill, oil bill or a bank/building society statement or post office statement which shows your current residential address. A benefits letter will also suffice provided it contains your current address. We can accept online copies.
If you provide these original documents to us, we can arrange for the same to be copied, certified and returned to you.
PLEASE NOTE THAT WE CANNOT ACT FOR YOU UNTIL THE CDD REQUIREMENTS ARE COMPLIED WITH.
WITHDRAWAL OF INSTRUCTIONS
You may withdraw your instructions to us at any time by giving us written notice thereof. We may withdraw or suspend work on your file where we have reasonable grounds to do so. We reserve the right to keep all your files, papers, and documents, irrespective of the matter to which they relate, until all fees are paid.
GOVERNING LAW
This agreement between you and our firm is governed by the terms of this letter and by the Laws of the Isle of Man. We both agree to submit the exclusive jurisdiction of the Courts of the Isle of Man in relation to any matter arising out of the work you instruct us to do.
AMBIT OF INSTRUCTIONS
In appointing us to act on any matter in accordance with your instructions you are also authorising us to take any necessary steps we consider necessary to protect your interests in this matter unless you instruct us to the contrary, and to incur any reasonable disbursements on your behalf.
LIMITATION OF LIABILITY
By accepting these terms of business either by countersigning them or receiving them and giving instructions on them, you accept that in the event of our Negligence, the amount of your claim is limited to the greater of £2 million or the upper limit of our Professional Indemnity Insurance in force at the time of the claim.
DOCUMENT STORAGE
We are required to store a copy of your file of papers you have provided to us for a minimum of 6 years. After that time, the file is likely to be routinely destroyed. We will only store an electronic copy of your file and the paper file will be destroyed. If you prefer that the file should not be destroyed, you should notify us in writing at the outset of the matter. After the matter has concluded we will send the file to you for safe-keeping. We will never destroy original documents unless specifically instructed to do so and on the basis they are no longer required.
Complaints in respect of the handling of your matter, or the conduct of any employee of this firm should be addressed in writing to our independent Investigators Mr David Clegg or Ms Debbie Myerscough of Myerscough & Clegg at 6 Hill Street, Douglas, Isle of Man, IM1 1EF (“the Investigator”). The Investigator or a member of their team shall investigate your complaint, and inform you of the outcome of any internal investigation within 28 days.
If the Investigator believes a grievance should be with another person or entity, they shall advise the person of this as soon as reasonably practicable.
Once a complaint has been made, the complaint and its grounds shall be reviewed by the Investigator. The Investigator has the right to speak to and interview any party they deem appropriate and necessary, and shall be given any documents or information they deem necessary from either party. Once an investigation is complete, the Investigator must record his or her findings formally in writing with the outcome of the investigation being sent to both the employee of Glover Law subject to the complaint, the person who has made the complaint, and Mr Glover.
The Investigator reserves the right to extend the response period of 28 days if necessary, and must inform the person who has made the complaint, the employee concerned, and Mr Glover of this delay in writing with the reasons for such delay.
After the completion of any investigation, the notes and report of the investigation shall be kept by Glover Law for a period of 6 years. If you are dissatisfied with the outcome of your complaint as determined by the Investigator, you may refer any outstanding grievances either to the Isle of Man Law Society at 13 Mount Havelock, Douglas, Isle of Man IM1 2QG (please see www.iomlawsociety.co.im for further details). Alternatively, you could refer to the Isle of Man Advocates’ Disciplinary Tribunal at The Tribunals Office, Isle of Man Courts of Justice, Deemster’s Walk, Bucks Road, Douglas, Isle of Man (please see the Isle of Man Government’s website for details of the Isle of Man Advocates Disciplinary Tribunal and how to make a complaint).